Last updated: 22 August 2026
 
The To-Do Dept respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how I collect, use, store and protect your personal information when you visit thetododept.co.uk, contact me, make an enquiry or use my services.

1. Who I am
The To-Do Dept is a UK-based sole trader providing freelance business administration and project support services.
For the purposes of UK data protection law, The To-Do Dept is the data controller for personal information collected directly through this website and in connection with enquiries and client relationships.

If you have any questions about this Privacy Policy or how your personal information is handled, you can contact me at:

Email: becky@thetododept.co.uk
Website: thetododept.co.uk

2. Information I collect
Depending on how you interact with The To-Do Dept, I may collect information including:
 

• your name;

• your email address;

• your telephone number, if you choose to provide it;

• your business or company name;

• information you provide when completing the contact form on this website;

• information contained within emails or other communications you send to me;

• information required for me to provide services to you;

• billing, invoicing and transaction information; and

• technical information about how you use this website, such as your IP address, browser information and website activity, where collected by Wix or other website technologies.
   

Please avoid providing sensitive personal information through the website contact form unless it is necessary for your enquiry.

3. How I collect your information
I may collect personal information when you:
 

• complete the contact form on this website;

• contact The To-Do Dept by email;

• request a quote or information about my services;

• become a client;

• communicate with me while I am providing services to you; or

• browse or interact with this website.
   

This website is built and hosted using Wix. When you submit information through the website contact form, that information may be processed and stored using Wix’s systems.

If you communicate with me by email, your information may also be processed and stored through Neo, my business email provider.

Technical information may be collected automatically through cookies and similar technologies used by Wix and any other services enabled on this website.

4. How I use your information
I may use your personal information to:
 

• respond to enquiries;

• prepare quotes and discuss potential work;

• communicate with you about my services;

• provide agreed business administration or project support services;

• manage our working relationship;

• issue invoices and maintain appropriate financial records;

• keep appropriate business and client records;

• improve my website and services;

• maintain the security and operation of my website and business systems; and

• comply with legal, accounting or regulatory requirements.
   

I will only use your personal information where I have a lawful basis for doing so.

Depending on the circumstances, this may include:

Contract – where processing your information is necessary to provide services you have requested or to take steps before entering into a contract with you.

Legitimate interests – where using your information is reasonably necessary for operating and managing The To-Do Dept, provided that those interests do not override your rights and interests.

Legal obligation – where I need to use or retain information to comply with a legal requirement.

Consent – where I have specifically asked for your consent, for example in relation to certain non-essential cookies.
Where I rely on consent, you can withdraw your consent at any time.

5. Sharing your information
I do not sell your personal information.

I use trusted third-party service providers to help operate The To-Do Dept and communicate with clients.

These currently include:

• Wix – my website hosting provider. Wix provides the website and contact form functionality. Information submitted through the website may therefore be processed and stored using Wix’s systems.

• Neo – my business email provider. If you contact me by email, or I communicate with you by email in connection with an enquiry or my services, your name, email address and information contained within those communications may be processed and stored through Neo’s email services.
   

I may also use appropriate third-party providers for services such as accounting, bookkeeping, cloud storage, payment processing and software used to manage or deliver client work.

I only share personal information where reasonably necessary to operate my business, provide services to you, respond to your enquiry or comply with my legal obligations.

Where appropriate, I take reasonable steps to ensure that third-party providers handle personal information securely and in accordance with applicable data protection law.

6. Client information processed as part of my services
As part of providing business administration or project support services, clients may give The To-Do Dept access to personal information relating to their customers, employees, suppliers, contractors or other individuals.

For example, this could include access to a client’s email account, customer relationship management (CRM) system, project management software, documents or other business systems.

Where I process this information solely on a client’s instructions, the client will generally remain the data controller and The To-Do Dept will act as a data processor.

Where appropriate, the handling of this information will be covered by the relevant client agreement or data processing terms.

I will only access and use client information as reasonably necessary to provide the agreed services and in accordance with the client’s instructions.

7. International transfers
Some of the third-party services used by The To-Do Dept may store or process personal information outside the United Kingdom.

Where personal information is transferred internationally, I will take appropriate steps to ensure that the information is protected in accordance with applicable UK data protection law.

8. How long I keep your information
I will only keep personal information for as long as reasonably necessary for the purpose for which it was collected, including satisfying any legal, accounting or reporting requirements.

Different types of information may therefore be kept for different periods.

Information relating to clients, invoices and financial transactions may need to be retained for longer periods to meet legal and tax requirements.

When personal information is no longer required, I will take reasonable steps to securely delete or dispose of it.

9. How I protect your information
I take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.

This includes taking reasonable care when selecting the systems and third-party providers used to operate The To-Do Dept and limiting access to personal information where appropriate.

However, no method of electronic storage or transmission can be guaranteed to be completely secure.

10. Your data protection rights
Under UK data protection law, you may have certain rights in relation to your personal information.

Depending on the circumstances, these may include the right to:

• request access to the personal information I hold about you;

• ask for inaccurate or incomplete information to be corrected;

• request deletion of your personal information;

• request restriction of how your information is used;

• object to certain uses of your information;

• request the transfer of certain personal information to you or another organisation; and

• withdraw your consent where I rely on consent to process your information.
   

Not all of these rights apply in every circumstance.

If you would like to exercise any of these rights, please contact me using the email address provided at the beginning of this Privacy Policy.

11. Cookies
This website uses cookies and similar technologies.

Some cookies are necessary for the Wix website to function correctly. Other cookies may be used for purposes such as understanding how visitors use the website, depending on the features and services enabled on the site.
Where required, you will be given the opportunity to accept or reject non-essential cookies through the website’s cookie consent settings.

You can also control or delete cookies through your browser settings.
Further information about the cookies used on this website may be provided through the website’s cookie notice or a separate Cookie Policy.

12. Third-party websites
This website may contain links to websites operated by third parties.
The To-Do Dept is not responsible for the privacy practices or content of third-party websites. You should review the privacy policy of any third-party website you visit.

13. Complaints
If you have any concerns about how I have handled your personal information, please contact me in the first instance so that I can try to resolve the matter.

You also have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK’s independent data protection regulator.

Information about your rights and how to make a complaint can be found on the ICO website.

14. Changes to this Privacy Policy
I may update this Privacy Policy from time to time to reflect changes to my services, website, third-party providers or legal obligations.

The latest version will be published on this website and the date at the top of this Privacy Policy will be updated accordingly.